Children's Centre Parent Satisfaction Survey
Survey Report update
In partnership with our Better Start children’s centres, part of our Family Hub network model, Lambeth Council conducted an annual Parent Satisfaction survey to gather service users' views and experiences.
The 2025 survey was available on the council's Have your Say / Go Vocal website from 24 June to 29 August 2025. In addition to the online presence, all the operational children’s centre buildings displayed posters encouraging parents and carers to complete the survey. They included a hyperlink and QR code to provide easy access to the survey, which took approximately 12 minutes to complete using the Go Vocal platform.
At the closure of the survey, we received a total of 940 responses from a diverse range of service users. The survey allowed for parents and carers to respond in the following home languages: Arabic, Urdu, French, Hindi, Italian, Polish, Portuguese, Chinese, Somali and Spanish.
The survey asked parents and carers to focus on their experiences of services between September 2024 and July 2025.
Please see detailed report below. Thank you for participating in the survey and providing your feedback.
Phases
Better Start Children's Centres: Parent Satisfaction Survey 2025
Better Start Children’s Centres aim to provide children and their families with the best start in life. Our children’s centres offer a wide range of activities, help and support for young children and their families.
We would like your feedback on the Better Start Children’s Centre services, that form a part of Lambeth's Family hub network. This will help us to plan how we deliver services going forward.
More information about this survey:
- This survey is for parents and carers living in Lambeth who are either expecting a baby or have a child aged 0-11
- The survey should take no longer than 10 minutes
- All responses are confidential
- If you agree to be kept up to date about future service provision, your answers will no longer be anonymous
If you have any questions about this survey, please contact lambethchildrenscentres@lambeth.gov.uk.